Question 1

How much does it cost?

Accepted Answer

We offer a 30-day free trial, Contact Us

Question 2

Which AWS services are included in your snapshots?

Accepted Answer

You can receive an updated list of scanned resources directly from our API here: https://backend.synotpic.cloud:8070/provider/aws/services

Question 3

Can I cancel my subscription?

Accepted Answer

Yes, at any time, with no questions asked. We of course believe our product and services is so good you won’t want to leave!

Question 4

Where do you store my data?

Accepted Answer

We only fetch metadata pertaining to your cloud architecture and configuration. We neither read nor have access to real application data, databases, or file systems. Only your configuration matters. We store that configuration in our RDS on AWS.

Question 5

Can I delete the configuration data you fetched during the trial or work from your servers?

Accepted Answer

Sure, just email us at support@synoptic.cloud with your specific request – we will respond after a brief validation.

Question 6

How Does It Work?

Accepted Answer

In short: You define a user with read-only access to your cloud account (you can further limit access with any service you want). Once a day (depending on your account), we scan your cloud architecture and configuration, and produce a snapshot. We analyze this snapshot, compare it to previous ones (from your account only), and send you a a visualization and reports about your cloud.

Question 7

Do you keep history?

Accepted Answer

Yes, it is essential that we do so: this allows you to quickly track changes over time. Our clients see this as one of our top features – check it here

Question 8

Is Synoptic a SAAS?

Accepted Answer

Yes, this is Software as a Service. The cost is less than on-promise, it is easier to work with, and requires no maintenance from you whatsoever beyond adding a read-only user for Synoptic.

Question 9

Can I change my configuration through Synoptic?

Accepted Answer

At this stage Synoptic works with read-only users only, with no ability to make changes. However, we do issue recommendations on what to change, and can link you directly to the right spot.

Question 10

How do I define this read-only user?

Accepted Answer

You can subscribe to our trial to receive an e-mail with the proper instructions. It is a simple process. If you want to see it first, you can find the document here For any further questions, feel free to contact us, our team will be happy to answer.

Frequently asked questions

Why synoptic?

Identify the gap between the desirable state and the working state

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